Stage 1 of 5
Validate
Is this a real problem for a customer you can reach, who wants it solved?
Gate: Go. Move on to Define.Tasks in this stage
15 of 16 done
- ✓Describe who has the problem and what it is
- ✓Log your first conversation
- ✓Write why someone would switch
- + 13 more
What the founder did: first pass: talked to 8 clients and 4 trainers about the workout app. Clients liked it but already had free workout apps, and none would pay on top of training. All 4 trainers, though, complained unprompted about chasing clients for money when a 10-session package runs out. Second pass: 9 more trainers, and 8 of them described the same problem.
What the guide flagged: the first pass ended in Pivot. Workout apps are crowded (Trainerize, TrueCoach, Future), and clients wouldn't pay. The guide pointed at what the trainer interviews kept returning to instead: package sessions slip by uncounted, and asking for the next payment feels awkward. That was a new problem to validate, not a feature to add.
Why Go: on the second pass, 8 of 9 trainers had the problem, most estimated losing 2–4 unpaid sessions a month at $60–80 each, and 7 of 9 said they'd pay $12–15 a month. The founder is a customer and knows dozens more. Weak spot noted: trainers employed by gyms usually can't bring outside tools.