Stage 1 of 5
Validate
Is this a real problem for a customer you can reach, who wants it solved?
Gate: Go. Move on to Define.Tasks in this stage
14 of 16 done
- ✓Describe who has the problem and what it is
- ✓List at least three places to find them
- ✓Log your first conversation
- + 13 more
What the founder did: talked to 11 residents across three senior apartment buildings and 3 staff at a senior center. 9 of the 11 had asked a relative or neighbor for phone or TV help in the past month; only 2 had needed a handyman. Asked what an hour of patient help would be worth, most named $20–25, and 7 said they'd book again within a month.
What the guide flagged: the first version was a marketplace for every kind of help: repairs, rides, errands and tech. Each of those needs a different helper and carries a different risk, and rides bring insurance with them. TaskRabbit and Papa already cover some of it. The guide pointed at the one request residents raised without prompting, tech help, and suggested starting with only that, and only with students.
Why Go: a frequent, specific need (9 of 11 residents in the last month), a price residents named themselves, and a founder who can walk into every building on the list. Weak spot noted: there are two sides to recruit, so the student side has to start tiny and hand-picked: one campus, five helpers.